Lean BPM

Operations are organized around “Lean” principles that have been developed and refined, resulting in what we call the Lean Business System.

LBS is in place during all phases of a project – pre-production, production, and post-production, and focuses on the actions of individuals and the flow of information and material during all processes. Workflow procedures guide the flow of information, and team members, no matter what phase the project is in, monitor the flow ensuring that information is correct, issues are resolved, and questions are answered. If, for any reason, any ambiguity is spotted, the workflow is stopped and the issue is rectified.

Employing LBS means that costly errors, backtracking, and reworks do not happen when the project has reached the final stages. LBS also means that production problems are solved by the SGS stakeholders in the project – our experts who know their work best and can ask the right questions and spot small problems before they become big ones.

SGS respects the trust that our clients place in our ability to get the job done. In fact, one of SGS’s core values is to ‘continually exceed our client’s expectations’. Our Lean Business System ensures that we do just that.